We’re not just talking here about ‘service with a smile’, but the kind of good old-fashioned service that you might have forgotten even existed – the kind that makes you feel like a valued customer, not just a number at the end of a queue.
It’s this ‘heartfelt’ service that you don’t see much of anymore in the shops, organisations and institutions we interact with on a daily basis – where the drive for profit and efficiency has taken over the ‘human touch’. You could probably count on two hands the few times you’ve ever been given the chance to sit down face-to-face with a ‘real’ person or been at the receiving end of anything that resembled reliable, trustworthy advice. As your finance broker we offer the kind of exceptional service that large institutions can’t replicate.
Our focus is on providing the kind of personalised attention and tailor-made solutions many banks have long ceased to offer. We don’t want customers to have to wait-in-line or talk to an automated machine when they can deal directly with a decision-maker from start to finish.
Every step of the way, whether buying or refinancing, we’ll talk to you in plain English, we’ll make clear how it benefits you, and we’ll help you with the paperwork. We are a single point of contact for your borrowing needs so there’s no dealing with different staff every time you have an enquiry. Our attitude is that we’re here to help, so that means you can feel comfortable dropping in or picking up the phone to ask even the simplest of questions.
Values of integrity, honesty and pride in a job-well-done may seem old-fashioned but they make for a great business experience, the kind you won’t easily forget!